Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a refund or store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโ€™ll also need the receipt or proof of purchase. Original shipping fees will not be refunded.

You can also request a returnย here.

For Domestic sales within USA, returns are subject to a $10 return shipping fee which will be deducted from the refund. If a store credit is requested, the fee will not be required.ย 

For international sales,ย customer is responsible for return shipping, as well as any taxes and duties paid.ย 

To submit a returns request follow these steps:

Click the profile icon in the store's navigation or via the Returns Request link in the footer, and then request a return.

  1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.ย Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@adaandedith.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.


Exchanges
We would be happy to exchange your item for a different size or another Ada & Edith piece. Just reach out to us at hello@adaandedith.com


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youโ€™ll also need the receipt or proof of purchase.


Refunds
We will notify you once weโ€™ve received and inspected your return, and let you know if the refund was approved or not. If approved, youโ€™ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weโ€™ve approved your return, please contact us at hello@adaandedith.com.